Last Updated: 01/11/2026
1. Payments for Services Listed on PickzIt
PickzIt is a platform that allows users to discover, compare and contact service providers.
PickzIt does not process or collect payments for services provided by registered Providers. Any payment, cancellation, refund or other financial arrangement relating to a service offered by a Provider is made directly between the Provider and the customer.
PickzIt is not a party to such transactions and is not responsible for the Provider’s individual cancellation or refund terms.
This Policy applies only to payments made to PickzIt for subscriptions and other paid services offered through the Platform.
2. Paid Services Provided by PickzIt
PickzIt may offer Providers paid services, including:
- Premium subscriptions;
- Featured listings or promotional placements;
- Increased profile visibility;
- Additional profile functionality, features or promotional options; and
- Other paid services that may be introduced from time to time.
The applicable price, duration and terms of each paid service will be displayed to the Provider before payment is completed.
3. Premium Subscriptions
Premium subscriptions may be offered for a specific period, such as monthly or annually, depending on the subscription option selected.
Before completing a subscription, the Provider will be informed of:
- The subscription price;
- The subscription period;
- Whether the subscription renews automatically, where applicable;
- Any applicable renewal price; and
- The available cancellation terms.
Where automatic renewal applies, the Provider will be informed of this before completing the subscription.
4. Cancellation of Subscriptions
Providers may cancel their subscription in accordance with the cancellation procedure made available by PickzIt.
Cancellation of a subscription will generally prevent future subscription charges from being made.
Unless otherwise stated in the applicable subscription terms or required by applicable law, cancellation
does not automatically entitle the Provider to a refund for a subscription period that has already
been paid for.
Where applicable, the Provider may continue to have access to Premium features until the end of the already-paid subscription period.
5. Refunds
Unless otherwise stated in the applicable terms or required by applicable law, payments for PickzIt subscriptions and other paid services are generally non-refundable once the relevant service or subscription period has commenced.
A refund may nevertheless be considered where:
- A refund is required by applicable law;
- PickzIt has been unable to provide the paid service;
- A payment was made incorrectly or charged in error;
- An unauthorised payment is identified;
- The Provider has been charged an incorrect amount; or
- PickzIt determines, at its discretion, that a refund is appropriate in the particular circumstances.
Where a refund is approved, it will generally be made using the original payment method, unless otherwise agreed or required by applicable law.
6. Featured Listings and Promotional Services
Featured listings and other promotional services may be purchased for a specified period or according to the terms displayed at the time of purchase.
Once a promotional service has commenced, payments are generally non-refundable, unless:
- A refund is required by applicable law;
- PickzIt is unable to provide the purchased service;
- The Provider was charged incorrectly;
- The payment was unauthorised; or
- PickzIt determines, at its discretion, that a refund is appropriate.
The purchase of a Featured or promotional service does not guarantee a specific number of views, enquiries, leads, customers or bookings.
7. Incorrect or Unauthorised Charges
If a Provider believes that they have been charged incorrectly or that a payment was made without authorisation, they should contact PickzIt as soon as possible using the contact details provided on the Platform.
PickzIt may investigate the matter and, where an incorrect or unauthorised charge is confirmed, take appropriate corrective action, including issuing a refund where applicable.
8. Suspension or Discontinuation of Paid Services
PickzIt may suspend, restrict or discontinue a Provider’s access to paid services where reasonably necessary, including in cases involving:
- Breach of the PickzIt Terms and Conditions or Provider Registration Terms;
- Breach of applicable law;
- Fraudulent, misleading or unauthorised activity;
- Misuse of the Platform;
- Security or technical concerns; or
- Circumstances affecting the operation or availability of the Platform.
Where a paid service is suspended or discontinued by PickzIt for reasons not attributable to the Provider, PickzIt will consider whether a refund or other appropriate remedy is required under the applicable terms or by law.
9. Statutory Consumer Rights
Nothing in this Policy is intended to exclude, restrict or limit any rights or protections that cannot legally be excluded or limited under applicable law.
Where mandatory consumer protection or other statutory rights apply, those rights will prevail over any conflicting provision of this Policy.
10. Contact Us
For questions regarding subscriptions, cancellations, refunds or payments made to PickzIt, Providers may contact us at:
Email: ask@pickz-it.com
11. Changes to This Policy
PickzIt may update this Subscription Cancellation and Refund Policy from time to time to reflect changes to its services, subscription arrangements, legal requirements or business practices.
The updated version will be published on the Platform together with the relevant “Last Updated” date. Continued use of PickzIt’s paid services following an update may be subject to the revised Policy, to the extent permitted by applicable law.